Salesforce

Slack is transitioning from individual-focused AI assistants to 'Multiplayer AI' capabilities designed for collaborative team workflows. This shift integrates AI agents directly into shared channels to synthesize team-wide data and automate collective tasks.

Salesforce is formalizing the deployment framework for Agentforce, focusing on the transition from experimental AI pilots to production-grade autonomous agentic workflows. The announcement emphasizes the implementation of specific governance guardrails and user-feedback loops required to operationalize AI agents within enterprise environments.

Salesforce announced Salesforce has built the TSA a new AI agent to make travelling less awful for everyone.

Salesforce is acquiring Listen Labs to integrate AI-powered customer research and human simulation capabilities into its CRM ecosystem. The acquisition enables the automation of study design, data collection, and insight synthesis for customer feedback loops.

Salesforce unveiled Agentforce, enabling companies to build and deploy autonomous AI agents that resolve customer service tickets and qualify sales leads 24/7.

Salesforce has transitioned its core architecture to the Agentforce platform, enabling the deployment of autonomous AI agents. These agents utilize the Atlas Reasoning Engine to execute tasks across CRM data without requiring manual workflow triggers.

In the leadup to Dreamforce 2026, dozens of announcements outlined what enterprises look like when software meets AI, but the event itself filled in the picture. Organizations are being transformed. Ways of working withi...

At Penn State and DePaul University, AI agents are doing more than automating administrative work. By using AI to connect fragmented data and handle routine tasks, colleges can rethink how they support students in their ...

Salesforce has introduced the Agentforce platform, enabling the deployment of autonomous AI agents capable of executing tasks across CRM data. These agents utilize the Atlas Reasoning Engine to orchestrate workflows and interact with enterprise systems without human intervention.

Salesforce is highlighting the deployment of autonomous agentic workflows within its platform ecosystem. Early adopters are utilizing these agentic capabilities to automate customer-facing interactions and internal operational efficiencies.

Salesforce has launched the Agentforce Agent Builder, a low-code environment for configuring autonomous AI agents. This platform integrates with the Data Cloud to ground agent actions in real-time enterprise data.

Salesforce has developed and post-trained a proprietary reasoning model specifically optimized for enterprise-grade tasks. This model diverges from general-purpose architectures by applying specialized training to business-logic domains like refund policies.

Salesforce has completed the first year of its Missionforce platform, an agentic architecture specifically designed for government and defense sectors. The platform integrates AI, data, and cloud services to support critical public sector mission requirements.

Salesforce has launched new Missionforce capabilities integrated with OpenAI's frontier models to automate government mission workflows. The update provides government agencies with specialized tools for the development, customization, and deployment of AI models within their specific policy frameworks.

Live Nation is deploying Salesforce Agentforce to provide 24/7 automated fan support across U.S. concert venues. This implementation follows a successful pilot program conducted at the BottleRock Napa Valley music festival.

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The Adecco Group is deploying Salesforce's Agentforce autonomous AI agents across its global operations in 40 countries. This rollout integrates Agentforce into the company's existing Salesforce CRM infrastructure to automate candidate matching and administrative workflows.

New integrations bring Salesforce data, context, and actions into Amazon Quick, AWS agents into Slack, and Agent2Agent (A2A) support for real-time, bidirectional voice between Agentforce Voice and Amazon Connect Customer...

Salesforce is migrating its core workloads to Google Cloud via the Hyperforce infrastructure platform. The partnership enables cross-platform agent reasoning by integrating Salesforce's agentic framework with Google Cloud's AI infrastructure.

AIforce unlocks tremendous value by enabling agents anywhere to reason and take action across all the data, workflows, and logic inside Salesforce Instead of fixed UI, AIforce empowers anyone to build composable, intelli...

This year, Salesforce’s Trailblazer Community turns 20. For two decades, this global crew of millions has powered the Salesforce ecosystem. They’ve built apps, customized agents, and brought Salesforce technology t...

Siemens’ Teamcenter will work with Agentforce to bring engineering-grade answers directly into sales, service, and customer workflows. Agentforce qualifies every inbound lead for Siemens’ 18,000 sellers, converting inbou...

Salesforce has launched 'Ace', an AI agent specifically designed for the TSA to manage traveler inquiries. The system currently processes 100,000 monthly conversations with a 96% automated resolution rate for routine queries.

The International Chess Federation (FIDE) has partnered with Salesforce to migrate its global operations, including player rankings and fan engagement, to the Agentforce 360 platform. This transition replaces legacy manual batch processing with real-time AI-driven data pipelines and conversational agents.

Salesforce has committed $27 million in new education grants to support public school districts and educational organizations nationwide. This funding includes $18 million specifically allocated to school districts in San Francisco, Oakland, New York City, Chicago, and Indianapolis.

Salesforce has introduced the Missionforce Military Fellowship, a 12-week Department of War SkillBridge program for transitioning service members. The program provides hands-on AI and technology training, Salesforce certification support, and direct placement opportunities within Missionforce national security teams.

Salesforce has launched the Missionforce Military Fellowship, a 12-week Department of War (DOW) SkillBridge program. The initiative provides service members with specialized training to develop and deploy AI-driven solutions within the Salesforce ecosystem.

New funding includes $18 million for public schools, building on more than $180 million contributed to public schools nationwide, including $156 million in the Bay Area Salesforce deepens education focus at Dreamforce, w...

Salesforce has officially integrated Slack into its core ecosystem, rebranding the unified platform as 'Slackforce'. This integration enables real-time data synchronization between Salesforce CRM objects and Slack channels through native automation workflows.

Salesforce has launched a new portfolio of autonomous AI agents designed to execute complex, multi-step workflows across sales, service, commerce, and workforce management. These agents are now capable of pursuing long-term goals over extended timeframes and collaborating with other agents to perform autonomous tasks.

Salesforce has launched 'Claudeforce', a new AI integration layer leveraging Anthropic's Claude models for enterprise workflows. The platform now supports autonomous 'Agents at Scale', enabling multi-agent orchestration across the Salesforce Customer 360 ecosystem.

Salesforce has integrated the Agentforce 360 portfolio and Slack into FIDE's digital infrastructure to manage real-time player rankings. The partnership introduces AI-driven fan engagement tools to support FIDE's global audience of 800 million.

Salesforce has launched the Trusted Enterprise AI Harness, a new architectural framework designed to provide AI models with a unified context of customer and business data. The release includes six specific trusted capabilities and a centralized AI Control Plane to manage agentic workflows.

Salesforce has finalized the acquisition of the customer agent platform Fin to integrate its automated service capabilities into the Salesforce ecosystem. This move incorporates Fin's specialized AI-driven agent technology directly into Salesforce's existing customer service infrastructure.

Salesforce has transitioned its internal engineering workflow to an agentic model across its 15,000-person engineering organization. This shift moves development from manual coding to AI-driven agentic execution for production system maintenance and feature development.

Salesforce is positioning its AI and Agentforce technology as the primary solution for managing complex financial workflows. The announcement focuses on the integration of autonomous agents into finance-specific operational processes.

Salesforce has introduced 'Ask Slackbot', an agentic interface designed to provide contextual advice within the Slack environment. This feature leverages internal data context to assist users with automated decision-making and workflow guidance.

Salesforce has released the Moirai model, a specialized architecture for time series forecasting and anomaly detection. The model has achieved over 30 million downloads on Hugging Face and currently holds top-tier rankings across multiple industry time series benchmarks.

New editions bundle Slack, Tableau Next, the Premier Success Plan, enterprise-grade security, and out-of-the-box AI built for every role into every edition The new Max edition alone delivers 60% more value than the Agent...

Salesforce announced Smarsh Scales Salesforce’s Agentforce After Delivering Strong Customer Support Results.

Salesforce announced Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI.

2026 CSA Award winners show the importance of solving the right problem, building the right foundation, and teaming with the right people...

Agentforce Health helps health systems unify patient data and deploy autonomous AI agents to deliver faster, more personalized care....

The Winter ’27 Release marks a fundamental shift in how AI agents operate within the enterprise. Instead of assisting employees one task at a time, agents now run entire workflows — qualifying pipeline, resolving s...